Complaints

If as a Service User, relative or visitor, you feel that there is cause for complaint, you should first discuss the matter the manager or a member of the office team. If you are still unhappy with this, please send your complaint, in writing, to info@holyspiritcaregroup.co.uk. A full investigation will be made into the complaint, and you will be advised of the outcome within 28 days after the date the complaint is made. A copy of this policy will be included in the information provided to all clients.

If after this investigation, you are still not satisfied, or if you feel that the complaint is of a serious nature and you wish to speak to a registration officer first, then you should contact the Care Quality Commission.

CQC National Customer Service Centre
Citygate, Gallowgate
Newcastle upon Tyne NE1 4PA

Telephone: 03000 616161

Email: enquiries@cqc.org.uk

Other useful contacts are:

Notts County Council

Adult Social Care Department

County Hall, West Bridgend

Nottingham NG2 7QP

Telephone: 0115 9823823

Local Government Ombudsman on 0300 0610614 / Email: advice@lgo.org.uk